Frequently asked questions about CBD

View our most frequently asked questions about CBD and our service. Do you have a question that does not include this? Our employees will gladly help you further on our contact page.

General questions

What is CBD oil, exactly?

CBD, one of the 104 different cannabinoids found in cannabis plants, is the abbreviation for cannabidiol and interacts with the body via its endocannabinoid system. While THC, which is closely related to CBD, is psychoactive and causes a so-called ‘high’, CBD does not.

The body itself also produces cannabinoids using its so-called endocannabinoid system. This system is involved in many physical processes such as regulating appetite, energy, metabolism, and sleep. Furthermore, endocannabinoids also play a role in a variety of psychological processes.

The marijuana plant contains over 60 substances, the two most important ones being CBD (cannabidiol) and THC (tetrahydrocannabinol).

THC is a psychoactive substance that that makes users feel ‘high’ when consuming cannabis. CBD, however, does not have these effects, which is the reason why recreational users often choose THC oil rather than CBD oil.

THC is banned in most countries. Since CBD oil contains less than 0,05% of THC, however, it is legal in most European countries and may be freely traded and used.

What's the difference between THC and CBD?

The marijuana plant contains over 60 substances, the two most important ones being CBD (cannabidiol) and THC (tetrahydrocannabinol).

THC is a psychoactive substance that that makes users feel ‘high’ when consuming cannabis. CBD, however, does not have these effects, which is the reason why recreational users often choose THC oil rather than CBD oil.

THC is banned in most countries. Since CBD oil contains less than 0,05% of THC, however, it is legal in most European countries and may be freely traded and used.

Is CBD oil legal in Europe?

Absolutely. CBD oil is 100% legal in most of the European countries. There remains some uncertainty as to its legality, however, as CBD oil is often confused with cannabis oil. While these products are similar, they differ to such an extent that the former has been legalised whereas the latter has not. Marijuana oil, also called THC oil, contains THC while CBD does not. THC is a psychoactive compound often used for recreational purposes due to its euphoric effects often called a “high”. As this compound is illegal in most countries, so is any product containing it.

What does CBD do?

Although the two are related, CBD – unlike THC – is a non-psychoactive compound that does not result in a “high”.


What does CBD do?

THC oil is usually either absorbed by the stomach or through the mucosal lining of the mouth and subsequently metabolised, resulting in a ‘high’ feeling due to its psychoactive properties and influence on the central nervous system.

What’s the difference between PURE CBD oil and RAW CBD Oil?

The difference between Pure and Raw (formerly known as “organic”) resides in the products’ different production methods. The Pure variety is 100% organically sourced, grown, and produced: its CBD is extracted using by means of heating, whereas the RAW variety’s extraction method utilises CO2.

Due to this difference in production methods, PURE 5% CBD oil actually contains 5% of pure CBD, whereas the RAW oil may also contain other cannabinoids such as CBDA, CBG, CBN, CBC, and CBV. As such, that particular variety may contain 3% CBD with the other 2% consisting of other cannabinoids.

Puur versions actually contain 5% pure CBD, while the RAW version also contains other cannabinoids such as CBDA, CBG, CBN, CBC, and CBV. So the 5% can in that case, for example, contain 3% CBD and 2% consists of other cannabinoids.
While some users prefer pure, unadulterated CBD, others might prefer a solution containing a variety of different compounds. The PURE variety often has a more pleasant taste than the RAW one.

View a comprehensive comparison between these two lines here.

What’s the difference between cannabis oil and CBD oil?

We understand the confusion between CBD oil and cannabis oil all too well. Fortunately, the difference between these two very different products is easy to explain. It is good to be aware of the following differences:

  • Hemp oil = CBD oil = legal in almost all EU countries
  • Cannabis oil = THC oil = illegal in Europe

Only the former can be purchased on If you have any further questions, we would be more than happy to inform you of all the differences between CBD and THC.

The differences between CBD and THC
CBD and THC are two compounds that differ in a variety of ways. While THC may produce a “high”, CBD does not. For this reason, products containing THC are illegal in the Netherlands whereas products containing CBD are not. THC is a psychoactive compound, affecting a variety of higher brain functions by interacting with the central nervous system, that has been banned in the Netherlands and most other countries.

Will I pass a drug test?

Most of these tests only screen for THC. As such, it is highly unlikely that I the minimum percentage of 0,05% found in CBD oil will be detected by a test. We are not aware of any known cases of positive test results.

Does CBD affect your driving skills?

The CBD oil sold in the Netherlands may not contain more than 0,05% THC by law, which is a negligible amount. Regular usage of CBD will not influence one’s ability to drive and may therefore safely be used. There are also oils on the market with a much higher THC content: users consuming these products are not permitted to participate in traffic.

Is CBD addictive?

CBD causes no psychological or physiological dependence.

Questions about the use of CBD (oil)

How many drops should I consume?

This depends on the CBD percentage of the product you’ve chosen. We offer CBD products ranging from 2.5% to 18%: our 30% CBD paste is an outlier. Although the recommended amount is clearly shown on our products’ packaging, we recommend starting with a relatively low dose (1 drop). You may increase the dosage depending on your needs. We also recommend using CBD oil daily for a period of at least two weeks. In addition, it is important to listen carefully to your body in order to figure out whether to increase or decrease the recommended dosage.

Which strength best suits my needs?

We have an assortment of different strengths.

2.5 is considered a light concentration.
5% is considered an average concentration.
10% is considered a heavy concentration.

What is the best way to consume CBD?

We recommend sublingual application of the CBD oil and swallowing the tincture after approximately 30 seconds. However, some people are averse to its taste: as such, they may prefer to mix the tincture with either juice or food. It’s also possible to opt for our PURE (formerly “organic”) variety, as this product is known to have a more pleasant taste. Our CBD capsules are completely odourless and tasteless.

Can the CBD oil be combined with water, soda, or food?

We recommend sublingual application of the CBD oil and letting it sit there for at least 30 seconds before washing it down with a glass of water. If you consider the taste of CBD oil unpleasant, it is also possible to either incorporate the tincture into a drink or even food. However, this is a less effective way of consuming CBD as it is not absorbed by the body as well.

Can I combine medication or pharmaceuticals with CBD?

As a webshop, we are not authorised to provide medical advice. Should you have any questions pertaining to medicine use and CBD, we recommend consulting a GP or pharmacist.

I’ve been having headaches since I started using CBD products.

When first using CBD, some people may experience headaches. In many cases, this can be prevented by staying hydrated throughout the day. If you continue suffering from headaches after a few days of using CBD, consider reducing the dose to see if this results in a reduction of symptoms.

Can I develop a tolerance to CBD?

It may very well be possible users may build up a tolerance to CBD after a while. This may easily be remedied, however, by not consuming any CBD for a week. Doing so will halt the tolerance build-up and allow you to consume CBD just as before.

Why is sublingual application preferable?

When sublingually applied, CBD will be quickly and efficiently absorbed by the mucosal membranes in the mouth. It is vital, however, to let it sit under the tongue for 30 seconds prior to washing it down with a glass of water. CBD oil may also be incorporated into drinks and/or food, although this is a less efficient way of consumption as the stomach breaks down many of the active ingredients.

Can CBD oil make me experience a “high”?

As a webshop, we are not authorised to provide medical advice. Should you have any questions pertaining to medicine use and CBD, we recommend consulting a GP or pharmacist.

Why is the taste /colour of the oil different from my previous order?

While nature is beautiful in and of itself, it is constantly in flux and ever-changing. As a result, the taste, colour, and structure of CBD oil will vary per batch due to the variety of growth conditions (sun, rain, climate, plant type, soil, etc.) This is also a clear indication, however, that no chemicals or other substances/chemical compounds are added to addle with the extract. As our plants produce different substances depending on the conditions it is grown in, each one will contain a slightly different proportion of cannabinoids, terpenes, and other compounds. The CBD content of all plants is strictly monitored during the entire cultivation and production process. After the extraction process, producers are left with a thick CBD paste whose consistency is determined by the natural waxes of the plant. This is why the visual and olfactory properties may differ between each batch.

Practical questions

What’s the best way to store CBD oil?

As long as the CBD oil is kept in a cool, dark place such as a refrigerator, cupboard, or cellar it has a minimum shelf life of one year. CBD oil is best consumed at room temperature.

Does CBD oil have to be kept refrigerated?

This is entirely optional. All brands that are offered on can be kept at room temperature, and their packaging indicates they are best kept in cool, dark places such as cellars or cupboards. All products are perfectly suitable for refrigeration, however, and some users actually prefer chilled CBD oil.

Which brand would you recommend?

Due to the increasing popularity of CBD oil, many producers and manufacturers have entered the market. We understand the wide selection of products may leave consumers overwhelmed. We have therefore conducted much research into the quality and reliability of the most popular brands and only offer the crop of the cream. Our assortment includes the Medihemp, Jacob Hooy, Endoca and Cibdol brands.

Am I permitted to take CBD oil abroad?

We have written an article with all the information you need about traveling with CBD and THC oil. Click here to view the article.

Why is CBD so expensive?

All our CBD products are made from carefully selected, high-quality, organically grown plants. After the initial growing period, the flowers of these plants are removed using special equipment. The CBD is then extracted either by means of CO2 (the Raw varieties) or by heating (the Pure versions). These processes all take places within hours of harvesting the plants to guarantee a fresh, pure, and reliable product. Our various CBD products are all produced using the thick CBD paste resulting from this laborious and time-consuming production process. Because it’s so labour-intensive, and plants only produce a relatively small amount of pure CBD, these products are not cheap.

Does my insurance cover CBD products?

There is no unequivocal answer to this question. Generally, most health insurance companies do not currently cover CBD products. That being said, more and more of our customers have stated they managed to accomplish this. Once it becomes clear which health insurance companies do consistently cover CBD products, we will immediately make this information known and state it on our website.

Questions about the ordering process and our webshop

When can I expect my order?

International deliveries are made done by DPD.  These are fully trackable courier services. You will receive up to date tracking on your order and its journey to you.

Click here to check the shipping rate for your country and see the order amount you need to reach for free shipping.

Where can I buy CBD oil?

Since you’ve made it this far, the answer is, of course, from us! On, you will find our complete and extensive assortment of CBD products. While we offer a variety of products, we only offer you the cream of the crop as good, reliable service is paramount to us. While everyone appreciates having a lot of options to choose from, we understand this can be somewhat overwhelming and confusing – you may even ask yourself why there are so many brands to begin with! In the following article, we explain exactly what CBD is and does in layman’s terms. Please note, however, that we are a webshop and not authorised to provide medical advice pertaining to CBD usage.

CBD concentrations/strengths
Our products vary in terms of CBD percentage and range from 2.5 to 18% CBD. The Medihemp and Jacob Hooy products containing 2.75% CBD are perfectly suitable for children and even pets. Generally speaking, a product’s price reflects the amount of CBD it contains.  

Children, pets: 2.5-2.75%
Average concentration: 5-6%
High concentration: 10-18%
The highest concentration we offer: 30%

Which payment methods are available on

Payments can be made using iDEAL, Mistercash/Bancontact, or bank transfer. We also accept all major credit cards such as Visa, Mastercard and Maestro. We have provided more information about payment methods on our payment page. Should you have any more questions pertaining to payment methods or the status of your order, please don’t hesitate and send a message to our customer service team!

What is your return policy?

After placing your order, you may decide to opt out of the purchase. This may be done by returning your order to us within 14 days of delivery. Our return policy is as follows:

  • Please refrain from sending us a product that has already been opened. As all of our products are sealed, we are unable to reimburse you for any items that have been opened and/or tampered with.
  • Once we have received the item and you have met our requirements, we will reimburse you within 14 days (usually within two days).
  • Enclose a note stating your name and order number to your purchase.

Please send the item you wish to return to: returns
Laan ten Roode 2
5711 GC Someren

Will my order be sent discreetly?

Absolutely! Your order will be dispatched in a discreet box without identifiable vendor/sender information.

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